Refund and Returns Policy

1. Returns

If you receive a product that is damaged, faulty, incorrect or not as described, please contact us as soon as possible.

Please provide your order number and details of the issue. Photos may be requested to help us assess the problem.

2. Faulty or Damaged Products

If a product arrives damaged or has a fault, contact us before returning it.

After reviewing the issue, we may offer a replacement, repair, refund or another appropriate solution where applicable.

3. Incorrect Products

If you receive a product that is different from the product you ordered, contact us as soon as possible.

We will review the order and arrange an appropriate solution.

4. Change of Mind

Change-of-mind returns are subject to our return requirements and applicable Australian consumer law.

Certain products may not be eligible for return once opened or used for health, hygiene or safety reasons.

5. Refunds

Where a refund is approved, the refund will generally be made using the original payment method.

Processing times may vary depending on the payment provider or financial institution.

6. Return Shipping

If the return is due to an incorrect, damaged or faulty product, we will provide instructions regarding return shipping.

For other returns, return shipping costs may be the customer’s responsibility where permitted by law.

7. Proof of Purchase

A valid order number, receipt or other proof of purchase may be required before a return, replacement or refund can be processed.

8. Contact Us

To request a return or refund, contact us with:

  • Order number

  • Product name

  • Reason for the return

  • Photos or other supporting information where applicable

We will review your request and provide the next steps.

9. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.